Barbara Glanz is a speaker and author. A few years ago, she spoke at a convention for a large grocery chain with over 3,000 people attending. Her talk was on creating memories for the customers so they would want to come back. At the end of her speech, she gave out her email address and phone number, and said, “If you have any great service stories, I’d like to hear them.” Well, about a month later, Barbara gets a call from a young man who introduces himself as Johnny.
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A man was lost while driving through the country. As he tried to reach for the map, he accidentally drove off the road into a ditch. Though he wasn’t injured, his car was stuck deep in the mud. So the man walked to a nearby farm to ask for help. ”Warwick can get you out of that ditch,” said the farmer, pointing to an old mule standing in a field. The man looked at the decrepit old mule and looked at the farmer who just stood there repeating, “Yep, old Warwick can do the job.” [read the rest of this entry...]
I want to introduce you to my friend Dan Green. Dan’s the type of guy that seems to always win in life. He’s successful both personally and professionally. He has a loving family, many friends, he’s an inventor, author, speaker and a successful entrepreneur. Dan and I met about two years ago and quickly discovered we both had a passion for open wheel auto racing (Indy/Formula 1) which led to a discussion that became a life lesson for me that I’ll never forget and after today I hope you will always remember it too!
